Description: If parental controls are restricting access to adult websites, Safari may not be able to open pages at secure websites.
Keywords: browsing, parental controls, solving problems, troubleshooting, webpages, Problems opening webpages or websites

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# If a secure webpage doesn’t open

If parental controls are set up to restrict a user’s access to adult websites, the user may not be able to open pages at a secure website (such as an online store or bank) in Safari.

Because secure websites are encrypted, Safari can’t evaluate them to see if they contain adult content. However, you can give users access to specific secure websites.

## To permit access to specific secure websites:

Log in to the computer with an administrator user name and password.

Choose Apple menu > System Preferences, and click Parental Controls.

Open Parental Controls preferences

In the left column, select the user account for the person who needs to access a secure website.

If necessary, click the lock icon and enter your administrator user name and password.

Click Content.

Click the Customize button.

Click the Add (+) button under the “Always allow these sites” box, and then type the web addresses (URLs) for the websites the user is permitted to access.

To permit the user to access all the individual webpages in a secure website, type the top-most domain (for example, http://samplesecuresite.org).

Click OK, and then close the Parental Controls preference pane.

### Related Topics

If a webpage doesn’t open