Description: Webpages may not open for several reasons. These tips may help.
Keywords: browsing, troubleshooting, bad website, bad URL, bad webpage, bad page, bad, trouble, problem, browsing, solving problems, troubleshooting, webpages, Problems opening webpages or websites

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# If a webpage doesn’t open

There are several reasons that a webpage might not open in Safari.

## If a page doesn’t open, try these tips:

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The website may be unavailable temporarily. Try again in a moment.

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Empty the cache and then try reloading the page. To empty the cache, choose Safari > Empty Cache, and then choose Empty.

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Make sure you’re connected to the Internet by checking another application, such as email. If your Internet connection is not working, run Network Diagnostics.

Open Network Diagnostics
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If you connect to the Internet using a corporate or enterprise network, the network may have a firewall that prevents you from opening the webpage. Contact your network administrator for help.

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Make sure you have the correct address for the webpage and that you typed it correctly.

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Try entering “/index.html” at the end of the address.

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Make sure you’re using the latest version of Safari.

Updating Mac OS X applications
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If you are opening a webpage using a Bonjour address, make sure the page is on the same local area network (subnet) as your computer.

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Contact the website’s owner and ask:

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Does this webpage prevent access by the Safari browser?

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Is the link to the page trying to open a file in another application? (If the file or application isn’t available, you’ll get a message saying Safari can’t open the URL or file.)

If the webpage still won’t open, report the problem by choosing Safari > “Report Bugs to Apple.”

### Related Topics

If a webpage won’t work