Description: If you’re having trouble browsing the web, this page may help.

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# Solving problems

If you’re having trouble browsing the web, try these links.

Webpages won’t appear
If webpages won’t appear, the first thing to do is to check your Internet connection. Make sure all cables are connected, and that any network devices that you use (such as a router) are turned on. For assistance, click the desktop to make sure you are in the Finder, and choose Help > Mac Help.
Problems opening or reading webpages
If your computer is connected to the Internet but you still have problems, there may be a temporary problem with the individual webpage you’re visiting. Wait a few minutes, and then try again to view the webpage. For more help, see:
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Problems opening webpages or websites
Webpages are garbled or hard to read
If you’re having trouble reading webpages because they appear garbled or incomplete, or the text on them is too small, you may need to open Safari Preferences and change one or more settings. For more help, see:
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Problems reading webpages
Searches aren’t effective
Searching is often the best way to explore the web. If you’re having trouble finding the webpages you want, see:
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Improving your searches
AutoFill won’t work
The Safari AutoFill feature saves you time by remembering user names and passwords, and personal information you use to fill in forms on webpages. If this feature isn’t working for you, you may need to open Safari Preferences and change the AutoFill options. For more help, see:
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If AutoFill won’t work
Problems downloading files
If you’re having trouble downloading a file, check to see that the download process is finished. Downloading may be paused; if you see a Resume icon (orange with a curved arrow), click it.
There are several other reasons you may experience problems downloading files or opening files that you’ve downloaded. For more help, see:
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Problems downloading files
Problems with plug-ins
Plug-ins are small programs that work with Safari to display and run special content, such as animation and movies, on webpages. If you see a message that a plug-in is missing, or if you have an Intel-based Mac and have to install a plug-in that’s meant for PowerPC-based computers, see:
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If a plug-in is missing
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If you need a PowerPC plug-in
More troubleshooting topics
If none of the links above help you, click this link to see all the troubleshooting topics in Safari Help.
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solving problems

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Providing feedback about Safari

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