Description: If you don’t have a required plug-in, these tips will help.
Keywords: browsing, troubleshooting, bad plug-in, trouble, problem, plug-ins, solving problems, troubleshooting, Problems with plug-ins

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# If a plug-in is missing

You may occasionally find a webpage that requires a plug-in that’s not already on your computer. Sometimes the webpage recommends the correct plug-in.

## Follow these steps to get the correct plug-in:

Open System Profiler.

Open System Profiler

In System Profiler, under Hardware in the Info window, check the Processor Name which will be either PowerPC or Intel.

If your Mac is Intel-based, get the Universal version of the plug-in. If the only available version is for PowerPC-based Macs, you can use Safari with Rosetta to improve compatibility. For more information, see:

If you need a PowerPC plug-in

Safari works with the plug-ins that are installed with Mac OS X. To see a list of installed plug-ins, open Safari and choose Help > Installed Plug-ins.

If you're unsure which plug-in you need, and the webpage doesn't recommend one, contact the owner of the webpage.

### Open

Rosetta website