Description: If a webpage doesn’t open, try these tips.
Keywords: browsing, troubleshooting, bad website, bad URL, bad webpage, bad page, bad, trouble, problem, browsing, parental controls, solving problems, troubleshooting, website, Problems opening webpages or websites

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# If Safari can’t open a website

There are several reasons that Safari may not be able to open a website.

## Here are some things to try:

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Make sure you have the correct address for the webpage and that you typed it correctly.

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Try entering “/index.html” at the end of the address.

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Empty the cache, and then try reloading the page. To empty the cache, choose Safari > Empty Cache, and then choose Empty.

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Contact the website’s owner and ask:

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Does this webpage prevent access by the Safari browser?

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Is the first part of the address, which identifies the Internet protocol (such as http or https), nonstandard? If it is nonstandard, Safari can’t open it.

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Is the link to the page trying to open a file in another application? (If the file or application isn’t available, you’ll get a message saying Safari can’t open the URL or file.)

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Is there a problem with the server’s configuration?

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Make sure you’re using the latest version of Safari.

Updating Mac OS X applications

If you still can’t open the website, report the problem by choosing Safari > “Report Bugs to Apple.”

### Related Topics

If Safari can’t open a window

If a webpage won’t work